The Certified Six Sigma Black Belt Handbook, 2nd Edition (With C

Description

Six Sigma is a fact based, data-driven philosophy of improvement that values defect prevention over defect detection. It drives customer satisfaction and bottom-line results by reducing variation and waste, thereby promoting a competitive advantage. It applies anywhere variation and waste exist, and every employee should be involved.

Chapters and sections of this book are numbered exactly the same as that listed in the Body of Knowledge (BOK) specified for the ASQ Certified Six Sigma Black Belt examination. The CD-ROM included contains supplementary problems covering each chapter and a simulated exam which has problems distributed among chapters according to the scheme published in the Body of Knowledge.

Contents

Part I Enterprise-Wide Deployment
Chapter 1: Enterprise-Wide View
Chapter 2: Leadership

Part II Organizational Process Management and Measures
Chapter 3: Impact on Stakeholders
Chapter 4: Critical to x (CTx) Requirements
Chapter 5: Benchmarking
Chapter 6: Business Performance Measures
Chapter 7: Financial Measures

Part III Team Management
Chapter 8: Team Formation
Chapter 9: Team Facilitation
Chapter 10: Team Dynamics
Chapter 11: Time Management for Teams
Chapter 12: Team Decision-Making Tools
Chapter 13: Management and Planning Tools
Chapter 14: Team Performance Evaluation and Reward

Part IV Define
Chapter 15: Voice of the Customer
Chapter 16: Project Charter
Chapter 17: Project Tracking

Part V Measure
Chapter 18: Process Characteristics
Chapter 19: Data Collection
Chapter 20: Measurement Systems
Chapter 21: Basic Statistics
Chapter 22: Probability
Chapter 23: Process Capability

Part VI Analyze
Chapter 24: Measuring and Modeling Relationships Between Variables
Chapter 25: Hypothesis Testing
Chapter 26: Failure Mode and Effects Analysis (FMEA)
Chapter 27: Additional Analysis Methods

Part VII Improve
Chapter 28: Design of Experiments (DOE)
Chapter 29: Waste Elimination
Chapter 30: Cycle-Time Reduction
Chapter 31: Kaizen and Kaizen Blitz
Chapter 32: Theory of Constraints (TOC)
Chapter 33: Implementation
Chapter 34: Risk Analysis and Mitigation

Part VIII Control
Chapter 35: Statistical Process Control (SPC)
Chapter 36: Other Control Tools
Chapter 37: Maintain Controls
Chapter 38: Sustain Improvements

Part IX Design for Six Sigma (DFSS) Frameworks and Methodologies
Chapter 39: Common DFSS Methodologies
Chapter 40: Design for X (DFX)
Chapter 41: Robust Design and Process
Chapter 42: Special Design Tools

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