Office Kaizen 2 : Harnessing Leadership, Organizations, People,

Description

Expanding upon what Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage presented, this book continues to forego dependence upon good fortune and completes the picture of what�s required for a comprehensive, sustainable Office Kaizen implementation. The purpose is to provide predictable, defined structures and methods to replace circumstance and luck in the pursuit of excellence.

Contents

Part I : The Landscape of Office Kaizen
Chapter 1: The Key Principle of Change in the Universe
Chapter 2: The Topography of World-Class Methods
Chapter 3: The Challenge of Change One : Human Behavior as It Operates at Work
Chapter 4: The Challenge of Change Two : Automatic Processing, Cognitive Maps, Dissonance, and the Primacy of Action
Chapter 5: The Challenge of Change Three : Group and Organization Dynamics

Part II : The Methods and Tools of Office Kaizen
Chapter 6: The Structure of Successful Change
Chapter 7: Common Office Kaizen Tools and Methods
Chapter 8: Office Kaizen Value Stream Mapping Concepts
Chapter 9: Constructing an Office Kaizen Current State Value Stream Map
Chapter 10: Constructing an Office Kaizen Future State Value Stream Map and Action Plan

Part III : The Mechanics of Successful Office Kaizen Improvement Events
Chapter 11: The Landscape of Improvement Actions
Chapter 12: Preparing for Kaizen, Six sigma, and Scramble Events
Chapter 13: Conducting Improvement Actions That Last One Week or Less
Chapter 14: Conducting Follow-Up Actions on Events That Last a Week or Less

Part IV : The Leadership of Significant Office Kaizen Transformation Efforts
Chapter 15: The Secret Ingredient to Excellence : Action Leadership
Chapter 16: Transforming a Single Work Group, Section, or Department 
Chapter 17: Transforming a Site
Chapter 18: Transforming an Organization with Multiple Sites 
Chapter 19: What is next?

Appendix : The Office Kaizen Team 21
List of Abbreviations 
Index

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